How can I hide a user from the "assign to" choices ?
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‎01-31-2024 01:39 AM
Hi everyone, I have been asked to remove a user from the "assign to" choices, in this case the users that open the records, shouldnt be abble to assign it to this certain user.
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‎01-31-2024 01:47 AM
Hi @F_bio Santos ,
Assigned to is a reference field right click on the assigned to field and Configure Dictionary refrence qualifier exclude that user
Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand
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‎01-31-2024 01:57 AM
Is there a way to do it by script for every record producer @Anand Kumar P ? because right now we have like 50+ record producers and more can be created, they dont want to put this condition everytime a new record producer is created.
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‎01-31-2024 02:02 AM
What is use case here? What do you mean by certain user?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-31-2024 02:04 AM
If you want caller should not be same as assigned to as himself, then put a validation.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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