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Matrix Choice field

abigailtaba
Tera Expert

 

Hello,
I wanted to check if it’s possible to create a matrix using a choice field.
The customer is requesting a matrix-type choice field, but I haven’t done this before. Is there a way to achieve it?

abigailtaba_0-1776707663252.png


Thanks

1 REPLY 1

Tanushree Maiti
Kilo Patron

Hi @abigailtaba 

 

1) Using Data lookup rule , we populate priority based on impact and urgency 

 

e.g 

TanushreeMaiti_1-1776709129884.png

 

 

2) for assessment/ score -> you can create Decision Matrix

Something like this :

TanushreeMaiti_0-1776708640364.png

 

Refer: Create a decision matrix 

Decision matrixes 

 

3) Decision table 

Auto Mapping (Decision Table)

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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