Matrix Choice field
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04-20-2026 11:01 AM
Hello,
I wanted to check if it’s possible to create a matrix using a choice field.
The customer is requesting a matrix-type choice field, but I haven’t done this before. Is there a way to achieve it?
Thanks
1 REPLY 1
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04-20-2026 11:11 AM - edited 04-20-2026 11:23 AM
Hi @abigailtaba
1) Using Data lookup rule , we populate priority based on impact and urgency
e.g
2) for assessment/ score -> you can create Decision Matrix
Something like this :
Refer: Create a decision matrix
3) Decision table
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti