How can I hide/show a Rich Text Label Variable based on another field?

[MWright1]

I would like to have this label show up only when the "type" is "Dissolution".  However, I am unable to hide it even when I changed the "Hidden" to true, it still shows up.

Does it mean there is no way to hide this at all?  or is there another way do to this?

[Jaspal Singh · Accepted solution]

Hi,

You need UI Policies to make it work instead. You, can try referring blog

[MWright1]

Thanks Jaspal.  I was able to make it work via UI Policies.  It is still very annoying that it is not hiding it to start even when clearly, it says "Hidden" is "true".

[Bendezium]

It is many things more than annoying #*$&^!

I decided I didn't like my "Initial Hide" UI Policy which was working and wanted to just hide them all when setting the variable. Just lost an hour here troubleshooting and debugging this.

There are so so so so many "gotchas" it seems with ServiceNow development. 

[mihirlimje867]

I FOUND THIS ARTICLE KINDLY REFER TO THIS: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0610343#:~:text=Under%20Catal...