How can I hide the Knowledge Search icon for users who do not have the snc_internal role on the Case

[swamyk014741873]

Hi,

I need to hide the Knowledge Search icon on the Case table for users who do not have the 'snc_internal' role. Additionally, if they do access it, they should only be able to search Knowledge Base articles within their own domain. How we can achieve both 

Thanks in advance

[Ankur Bawiskar]

@swamyk014741873 

Case agents should have snc_internal role

why would they not have it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[swamyk014741873]

Thanks for your prompt response.

Apologies for the confusion earlier. You’re right, agents do have the snc_internal role. However, our actual requirement is to hide the Search Knowledge icon based on a custom role: custom_knowledge_fulfiller and Additionally, if they do access it, they should only be able to search Knowledge Base articles within their own domain

Could you please advise 

[Ankur Bawiskar]

@swamyk014741873 

I doubt you can show/hide it based on role.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul - LNG]

Hi @swamyk014741873 

No, it's not possible to hide it based on role. It's either visible to everyone or to no one — there's no role-based visibility control for this.