How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

apjohn2 · ‎02-14-2020

TL;DR:

With the "Classic" app you can open a browser to your instance and just change the URL after ".com/" to ".com/$m.do" and hit Enter and it will redirect you to the mobile app experience.

Is there a similar trick to this w/ the new Now Mobile app?

Background/more info:

We just upgraded to NY. The Now Mobile app is very simple and attractive and I believe enabling it will be a huge win with very little uplift.

I am referencing all the docs pages about the app. I have it enabled and know how to configure it.

I am asking here for help because I can't figure out how to impersonate another user and use the app at the same time. We authenticate through ADFS/Azure, so if I log out of Now Mobile and then attempt to login again it automatically redirects to our ADFS login page.

Joshwa Antony S · ‎02-24-2020

Hello Aaron

No OOB way to impersonate in native mobile apps (Agent/NOW/Onboarding). You could try simulator which can download the apps from app/play store and run.

Another way is disabling you SSO when you are testing app (This will impact other developers who are using non prod) that way you will not be redirected to SSO page and you will get local login page where you can give test user credentials.

We created a test account in our AD and we are associating & excluding appropriate roles to the user in ServiceNow to test the functionality of App.

Catalog items & knowledge article related screens are coming mesp portal which you can run from your desktop as well

eg:- <yourinstance>.service-now.com/mesp?id=sc_cat_item&sys_id=<sysid of item>

Regards,

JAS

View solution in original post

apjohn2 · ‎03-13-2020

I am not able to open that KB. I see a very brief error message in the browser tab (see below) then get redirected to this docs page.

(Edit) - I decided to give the resultant instructions a try.

Step one in the page linked above says to follow instructions on a different page.

Those instructions start with creating an applet using Studio. But the instructions don't appear to match the current Studio functionality for creating a new application. Additionally it is very unclear how this new app I'm creating (if I was to create it) could be used to redirect users to the Now Mobile app when they click a link to a specific Order Guide in the Service Portal (but so that it opens in the app, not in a browser).

Could really use some help here. If I should submit a case let me know please.

Joshwa Antony S · ‎03-13-2020

Hello,

It redirects to https://docs.servicenow.com/bundle/newyork-mobile/page/administer/tablet-mobile-ui/task/sg-configure... (Configure URL Applet) ??

Regards,

JAS

apjohn2 · ‎03-13-2020

I guess embedding video doesn't work here.

Here's a link to a video demonstrating the redirect: https://vimeo.com/397476098

Joshwa Antony S · ‎03-13-2020

Hello Aaron,

I guess "ServiceNow Technical Support" user mistakenly updated this post.

I even checked in HI portal and it shows how to Configure URL applet. So its not related to the query that you asked in this post. 🙂

Regards,

JAS