How can I integrate Servcienow Instance with Workday

[SakibAli]

Hello All,

I want to stablish an Integration between Service now and Workday, can someone please help me.


Thank You.

[Dr Atul G- LNG]

Hi @SakibAli 

https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-mana...

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...

[Rajesh Chopade1]

Hi @SakibAli 

You can refer the document links shared by the Atul above, also you can have look on following points at the time of integration establishment: 

Integrating ServiceNow with Workday involves creating a seamless flow of information between the two platforms, typically to streamline HR processes, IT service management, and employee onboarding and offboarding. 

Step 1: Define the Integration Use Cases

Identify the specific use cases for the integration. Common scenarios include:

• Automating the employee onboarding process
• Synchronizing employee data
• Automating the offboarding process
• Managing employee leave requests

Step 2: Set Up ServiceNow and Workday

Ensure that both your ServiceNow instance and Workday environment are properly set up and that you have the necessary admin access to both platforms.

Step 3: Enable API Access

ServiceNow

1. Create an Integration User: Create a dedicated integration user in ServiceNow with the necessary roles and permissions.
2. Enable REST API: Ensure that the REST API is enabled in ServiceNow. You can verify this in the System Web Services > REST API section.

Workday

1. Create an Integration System User (ISU): Create a dedicated user for integration with the necessary roles.
2. Enable Workday Web Services: Ensure that the Workday Web Services API is enabled. This can be done via the Workday tenant by navigating to the Workday Web Services section.

Step 4: Develop the Integration

You can use either middleware (like MuleSoft, Dell Boomi, or Workday Studio) or custom scripts and code to integrate the two systems. Here are some common methods:

Using Middleware

1. MuleSoft or Dell Boomi: These platforms offer pre-built connectors for both ServiceNow and Workday. Set up the connectors and map the data fields between the two systems.
2. Workday Studio: This is Workday’s own integration tool. Develop custom integrations using Workday Studio to interact with ServiceNow’s REST APIs.

Using Custom Scripts

1. ServiceNow Scripted REST API: Create scripted REST APIs in ServiceNow to handle requests from Workday.
2. Workday Custom Reports: Create custom reports in Workday and use Workday’s Report-as-a-Service (RaaS) feature to expose data via REST/SOAP APIs.

Step 5: Data Mapping and Transformation

Identify and map the data fields between ServiceNow and Workday. Ensure that data transformations are handled appropriately to match the schema and requirements of both systems.

Step 6: Implement Error Handling and Logging

Ensure that your integration handles errors gracefully and that you have logging in place to monitor the integration flow. This can include:

• Retrying failed transactions
• Logging errors for troubleshooting
• Sending notifications for critical failures

Step 7: Testing

Perform thorough testing to ensure that data flows correctly between ServiceNow and Workday. Test various scenarios, including:

• Successful data synchronization
• Handling of missing or incorrect data
• Performance under load

i hope my answer helps you to resolve your issue if yes, mark my answer correct and helpful.

THANK YOU

rajesh chopade