How can i redirect UI page rather than going to nav_to.do

[sam1212]

Hi All,

I have a UI page.

https://instance.service-now.com/test.do when i am trying to do access this URL for the first time , system is opening this page in side the https://instance.service-now.com/nav_to.do?uri=/test.do

Instead i would like to redirect the user to   this page https://instance.service-now.com/test.do

how is it possible to redirect this page ? and also we are using SSO to authenticate .

Any help is appreciated

[LaurentChicoine]

I don't see any particular configuration other than my last post related to the page not opening with the nav_to.

There might also be SSO rules that could be applied but I never tried that, but you can try to search for it, there is some info online about this.

[sam1212]

Hi Laurent,

I figured out that when we try to access the UI page first time and after SSO it will open the page in nav_to.do page.

https://instance.service-now.com/uipage.do

But we do something like this

https://instance.service-now.com/test/uipage.do

add any param in front of UI page it will not open in nav_to.do servicenow saml update will consider as a CMS page when we login first time.

[jna2756]

Hi Sam1212,

Can you explain why this works? We had a similar issue and this worked for us but I would like to understand why it does work.

Thanks,

Joshua Anderson

[sam1212]

No need to create any CMS sites or Pages. Just adding a url param will work,

[LaurentChicoine]

Yes sorry if that was unclear. Has I said I was not sure if the site (CMS) had to exist or not. And no redirection script is required simply using your existing UI page.