How can i restrict the access of incidents assigned to group xyz only to it's group members?

[sooryamohan]

i want to restrict the incidents assigned to a group xyz only to it's group members .

All other incidents can behave normally and can be available in itil members pool.

[Gaurav Bajaj]

Hi Soorya,

You can apply before query business rule for it.

https://www.servicenowguru.com/scripting/business-rules-scripting/controlling-record-access-before-q...

You can also achieve it with ACL where you can check the logged in user group and the record's assignment group.

Thanks

Gaurav

[sooryamohan]

i want this functionality for a certain set of ticktes with assignmnet group as"xyz" not for all incidents i want to restrict to it's assigment group members

[Gaurav Bajaj]

Case 1: XYZ will have access to both xyz tickets and non-xyz tickets(based on ITIL role)

Case 2: XYZ will have access to only XYZ ticket and nothing from ITIL or other group tickets.

Just remove the filter condition from BR. Then it will run on all the tickets.

[sooryamohan]

i want to restrict visibility of tickets assigned to xyz only.The ticket assigned to group xyz won't be available to othet itil users.

Thanks for your help:)