How can I see the history change of groups assigned to users or roles assigned to users?

hernando
Giga Contributor

I'm trying to see which roles a user had and why they were removed

5 REPLIES 5

Brad Tilton
ServiceNow Employee
ServiceNow Employee

The relationships between users, groups, and roles are all held as records in M2M tables. When you add a role or group it creates a new record in that table, and when you remove one it deletes the record. That makes it difficult to do any sort of auditing. If was recent enough you can look through the deleted records table.



Re: Role Auditing - Who Removed The Role?


Michael Fry1
Kilo Patron

If you have auditing enabled on User table, you can view history and see changes:


Screen Shot 2017-02-15 at 9.48.15 AM.png


Michael how can check that auditing is enabled and see those records you showed in the screenshot?


Go to the User record, right-click on header and select History > List. If you only see calendar, auditing is not enabled.