How can I submit request via curl api commands and set requested_for to other user?

ShaMan · ‎03-05-2018

Hi All,

I am new to the community and using the SNow API. I am hoping the community can help me resolve an issue with submitting a request using the web api account on behalf of a user.

So my SNow team gave me a web api enabled account for submitting request via rest api. We are using SNow Jakarta. I have been using curl cmds with submitting tests and all the tests expect 1 keeps defaulting 'requested_for' as the web api account. My very first test I submitted was the only test so far in which the code did submit to a correct 'requested_for" of another user.

My curl code I am using:

curl -u username:password -i -X POST -H "Accept:application/json" -H "Content-Type:application/json" https://test.service-now.com/api/sn_sc/v1/servicecatalog/items/sysid/add_to_cart -d '{"sysparm_quantity":"1","requested_for":"sysid","variables":{}'

Curl to check cart:

curl -u username:password -i -X POST -H "Accept:application/json" -H "Content-Type:application/json" https://test.service-now.com/api/sn_sc/v1/servicecatalog/cart/checkout

Result of checking the cart before submission:

result": {
        "cart_id": "",
        "delivery_address": "",
        "none": {
            "items": [
                {
                    "cart_item_id": "",
                    "catalog_item_id": "",
                    "delivery_time": "",
                    "item_name": "Other Request",
                    "localized_price": "$0.00",
                    "localized_recurring_price": "$0.00",
                    "price": "$0.00",
                    "quantity": "",
                    "recurring_frequency": "",
                    "recurring_price": "$0.00",
                    "variables": {
                        "Additional comments": "testing",
                        "Business Justification": "testing",
                        "Cost center": "",
                        "Description of Service Needed": "software",
                        "Grant/Activity not found": "false",
                        "Grant/Activity number": "",
                        "Model after item": "",
                        "My Grant/Activity number": ""
                    }
                }
            ],
            "show_subtotal_price": "false",
            "subtotal_price": "-",
            "subtotal_recurring_frequency": "",
            "subtotal_recurring_price": "$0.00",
            "subtotal_title": "Subtotal",
            "total_title": "Total"
        },
        "requested_for": "1234567890",
        "requested_for_user": "Web API User",
        "show_subtotal_price": "false",
        "special_instructions": "",
        "subtotal_price": "-",
        "subtotal_recurring_frequency": "",
        "subtotal_recurring_price": "$0.00",
        "subtotal_title": "Subtotal",
        "total_title": "Total"
    }

Code I use to submit req:

curl -u username:password -i -X POST -H "Accept:application/json" -H "Content-Type:application/json" https://test.service-now.com/api/sn_sc/v1/servicecatalog/cart/submit_order

I am hoping someone can give me insight if my code is correct for submitting onbehalf or how I can modify the cart before submit so the "requested_for " can be changed to the correct onbehalf user.

ShaMan · ‎03-15-2018

Hi All,

I was able to figure out this issue. When you send the submit_order curl code, you must include the --data param with only the requested_for value as below:

curl -u username:password -i -X POST -H "Accept:application/json" -H "Content-Type:application/json" --data '{"requested_for":"sysid"}' https://test.service-now.com/api/sn_sc/v1/servicecatalog/cart/submit_order