How can I update the timing fields in task_sla table more often

[Alon Grod]

Hi,

How can I increase the update process of the Timing fields in task_sla record. I notice that the system update them automatically but with gaps between update to update. I want that for everytime that I refresh the page I will see the new update. For example, 

Business elapsed percentage field is updated by the system but not for every refresh.

[Maik Skoddow]

Hi @Alon Grod 

it is a design decision by ServiceNow to update all SLA timings via a background job on a regular basis. That way, all heavy SLA calculations can be performed with fewer impacts on the user's experienced performance. 

And another reason why it cannot work the way you want: Just refreshing a page does not trigger any action in ServiceNow. You would have to implement a complete new approach to achieve that behavior.

Maik

[Alon Grod]

@Maik Skoddow hi can you please tell me which scheduled job is responsible for these fields?

[Maik Skoddow · Accepted solution]

Hi @Alon Grod 

you can execute the following URL (append it to the domain of your instance):

/now/nav/ui/classic/params/target/sys_trigger_list.do%3Fsysparm_query%3DnameLIKEsla%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

Maik

[Dr Atul G- LNG]

Hi @Alon Grod 

Hi @Alon Grod 

Greetings!!

Have a look here:

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

By default, the SLA update (already breached) scheduled job will calculate either for up to one year after it was breached or if 1000% of its allocated time is breached. You can set this maximum actual elapsed percentage value property in the SLA Engine properties.