Developer

Cloning a Self-Hosted Database Using KB1645366

Hello everyone, KB1645366 describes how to clone a database for MariaDB and MySQL for ServiceNow self-hosted.One of the important steps is backing up the KMF tables from the target instance. The KB provides a list of tables to back up :sn_kmf_identit...

Question

Encrypt Password (2 Way Encrypted) field value -

Hi ,How can we encrypt a value in a Password (2-Way Encrypted) field? The field resides in a table that belongs to the XXX application scope, and the encryption is required during the execution of a Transform Map associated with a specific data sourc...

Question

Resolved! Encrypt Password (2 Way Encrypted) field value

Hi team, How can we encrypt a value in a Password (2-Way Encrypted) field? The field resides in a table that belongs to the XXX application scope, and the encryption is required during the execution of a Transform Map associated with a specific data ...

Question

How to create Time field in Record Producer

Question

Unable to Find Currency Variable Type in Maintain Items

Hi everyone,I'm creating a catalog item and need to add a Currency field. However, when I go to Maintain Items (Variables), I don't see a Currency variable type available in the list.Is there a way to create a Currency field in a catalog item? If no...

Question

Urgent: Need related list to show different columns per record type + limit "New" button

I have the OOTB Demand application. On the Demand form, once a demand is submitted, there's a list-type field called Demand Assessment with three choices:Infrastructure AssessmentAI AssessmentBIA AssessmentUsers can select one or more of these. When ...

Question

Change to the hr_caseCreation script include in Australia

There is a change to one line of code in the hr_caseCreation script include in Australia (for this scenario). This line used to have 'true' as the last parameter passed in but now that is gone. Due to this, the HR service template state value is not...

Question

Group By field(custom field) throws "Insufficient access for query_range" for client user

Hi All,I am investigating a reporting issue after a recent ServiceNow upgrade. Scenario:Report is built on cmdb_ci.Report uses Group By = Resource Group (custom field).For some users (including admins), the report works correctly.For one specific use...

Question

How to Display Reference Field as "Last Name, First Name" Only in a Record Producer and Workspace?

Requirement: Display User Name as "Last Name, First Name" In the Record Producer, there is a Reference variable that references the User [sys_user] table. Currently, the user names are displayed in the default format. Requirement: The reference field...

Question

Source field changes specifically on workspace

I want when an request Item is created specially on workspace and Service desk agent clicks on SAVE then Source (contact_type) field should be Email, other wise when uses service portal then Source (contact_type) field should be Portal , tried throug...

Question

approvals are not waiting for all groups which are collected in the list collector field

The List collector field on the change record needs to gather groups in the new state and subsequently trigger approvals for all those groups in the Access state. I'm utilizing Flow Designer and have implemented the 'Ask for Approval' action to gener...

Question

Make all fields readonly when state s changed to closed including work notes

I want to make all the fields read only including work notes on hr case form when state is change to closed.

Question

Agent Mobile screenshots

Good afternoon all I am creating a user manual for On-call scheduling. Part of the manual covers the Agent Mobile. I would like to take screenshots, but it is blocked. Is it blocked from ServiceNow's side? I logged an internal call but the problem co...

Question

Enhancement: Manual User Entry When User Is Not Found in sys_user

Requirement: In the Record Producer, we have a Reference field that references the User [sys_user] table. Currently, the field only allows users who exist in the User table to be selected. The requirement is to support users who are not available in ...

Question

Resolved! UIB error Event mapping target action is undefined

Hi,I have built a custom page and added Calendar component. Also added a custom modal to open the event record when clicked. Using Client state parameter to pass on the parameter from event id to the form controller using event clicket action. It is ...

Question