Developer

dynamic guided tour creation

Hi,I am trying to create a guided tour for the OOTB survey widget. where all the surveys are listed and when the step on take_survey page gets triggered, the tour gets abandoned due to its unique instance id. Hence i tried to split the tour into 2. w...

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ServiceNow MCP Server Deployment Tool

Hi All,Thank you in advance...We are planning to use ServiceNow MCP server for code deployment. The code will be written by agents in VS Code and then promoted to ServiceNow through MCP server.Does ServiceNow provide any OOB MCP sever tool for deploy...

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Getting error while log in PDI, Please guide me step by step.

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Need to transfer worknotes also , when transferring tickets in Universal request .

Need to transfer worknotes also , when transferring tickets in Universal request . By OOB , this is disabled. How to implement this functionality .

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How to Add Clickable Hyperlinks in ServiceNow Incident Description?

Hi Community,I have a custom use case that creates incidents in ServiceNow. One of the requirements is to include hyperlinks in the incident description. However, when I use HTML anchor tags (``), they are displayed as plain text instead of clickable...

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Can we call one ui action from another ui action without using gsftSubmit?

I mean that both ui action client box is checked (TRUE),can we do that?

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Workflow Studio REST Step – Unable to Select Table in “Save As Attachment”

Hi Community,I’m working on a Workflow Studio Action where I call a Salesforce API to retrieve quote/PO JSON + Base64 document data.The flow is:SAP Contract Order → Script Step → JSON payload (Sales Document + Agreement Number) → REST Call to Salesfo...

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Applying CSS for model in UI builder

We have different models (pop ups) designed by different developer. Each of them now looks and feel different. In UI builder, is it possible to create like a CSS styling and apply it to all the models? I tried adding a styling sheet like this but di...

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Knowledge category

Hi I want to show the categories to some users and it should hide to some users

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GlideAggregate MAX Returning Multiple Values Instead of a Single Maximum Value

Hi AllI'm testing GlideAggregate with a MAX aggregate var ga = new GlideAggregate('incident'); ga.addAggregate('MAX', 'u_cost'); ga.query(); while (ga.next()) { gs.print('MAX=' + ga.getAggregate('MAX', 'u_cost')); } Expected result: MAX=300 Ac...

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How to Hide the Out-of-the-Box Save Button in the Source-to-Pay Workspace Based on State?

We are investigating whether it is possible to hide the standard Save button (OOTB Save button) in the Source-to-Pay workspace based on the record’s status. Is it possible to modify the out-of-the-box (OOTB) Save button using UX Client Scripts and Gl...

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how to display knowledge articles on catalog item form on portal

Hi,I want to display related knowledge articles when user type something in short description field of catalog form. Is it possible to achieve.Thank you!

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Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

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App creation stuck in Studio for 2+ hours

Hi Community,I’m currently creating a new custom application in ServiceNow Studio, but it’s been stuck on the “Sit tight while we create this app” screen for more than 2 hours (screenshot attached). Normally, I expect this step to take just a few mi...

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Dark theme for Service Portal

Hello community!I'd like to add the functionality of switching from light to dark theme and vice versa in a custom service portal under Tokyo instance. So far I found one post that mentioned a way to do this in the CSM portal using the darkmode.js li...

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