How can we add direct link to records in Flow Designer emails

[Kalyani Undadi]

Hi Community,

How can we add we add direct link to records in Flow Designer emails like we do in email notifications using ${URI}

[christy6]

Hi Ankur,

I have the similar requirement, could you please help me with the issue am facing.

I was able to add as u suggested but the link is not taking it to the knowledge article content as expected.

link is actually directing to :https://my instance/xxx?sys_id=bd9053781b962050137ca82fbd4bcb70&view=xxx&id=ticket&table=kb_knowledge

expected to: https://my instance/xxx?sys_kb_id=bd9053781b962050137ca82fbd4bcb70&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=722cba64dba1cd107a4bde46d496195d

Thanks,

Christy

[Ryax]

Hi Ajay,

Did you get to the bottom of why this wasn't working for you? I seem to have exactly the same issue after following the link 😞

Rich

[Arthur Bernardo]

Thank you very much, Kalyani! That helps me a lot!

[christy6]

Hi ,

I have the similar requirement to add a record link in email action in flow designer, I was able to add as u suggested but the link is not taking it to the knowledge article content as expected, could u please help with this.

Thanks,

Christy

[Yash sharma3]

Yes Thats correct