How can we change the search on reference field from begin to contains and also restrict it to one particular item.

purushothamyb · ‎02-22-2018

i,e there are two reference field used in an item .the search on reference field should be changed from begins to contains only for these two variables used in this item only.it should remain the same for other.Can we achieve as i know that disabling glide.ui.ref_ac.startswith system property will be reflecting on all reference fields.

Can anyone please suggest your views this would be helpful.

Ankur Bawiskar · ‎02-22-2018

Hi Puroshotham,

By default system searches reference fields with starts with. if you set that property glide.ui.ref_ac.startswith to false then it will be global one.

https://community.servicenow.com/community?id=community_question&sys_id=7ab383a5dbd8dbc01dcaf3231f96...

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Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Kunal Jha · ‎02-22-2018

Where are you conducting this search ? Is it under Requested Item module

purushothamyb · ‎02-23-2018

Hi Kunal ,

This reference field is on Item and will be visible to end users while creating a request