On mobile agent application navigation tabs are not showing in navigation bar.It is showing only 'Notifications' and 'Settings' tab, All other configured active tabs are not showing up for admin as well as all users.Configured all the navigation tab ...
Hello Experts, I've a weird situation here where I've configured CSM in ServiceNow and SLA is a copy of OOB(only timing have been customized). I've imported accounts and contacts from company's AD. While I create a case with other accounts, SLA is a...
Hello everyone,After my instance was versioned from Vancouver to Xanadu, my error message field display was no longer red but black as shown in the picture.Does anyone know the reason why and how to fix it? Please help me.Thank you so much.Here is my...
Hello everyone,I encountered the following problem:Because Type Attachment only allows adding 1 file, I want to use widgets to attach multiple files and adjust the position on Record Producer's Layout arbitrarily.=> So, i have created a variable in R...
Hello Community,I'm experiencing an issue when creating tests from the Agile Board in ServiceNow. For each corresponding story, we create tests as shown below: Upon creation, the tests appear correctly linked to the story:However, as time passes, I'v...
Hi Folks,Hi everyone,I've successfully implemented the insertion of a single report into the body of a scheduled email. Now, I'm wondering if it's possible to include multiple list reports in the same email body. I have followed @Adam Stout article ...
HiWe are looking to implement the ServiceNow Jira Webhook to enable bi-directional updates. In the push flow from Jira to ServiceNow, the configuration documentation uses API Token.Is it possible to use OAuth instead of the API Token. If not, what ar...
Hi everyone, for some reason the articles that are being created and publioshed are not showing on the portal, I dont know if its a problem with the knowledge bases, with the article templates or something else ... can wnyone help with this ?
Hi,I have two tables with similar column names and I need to return records from the left table which are not found in the right tableI know how to write this in SQL Server but not familiar with ServiceNow Left Join any help would be really appreciat...
This script works great except it doesn't change the type (function() { // Set the caller to the person who submitted the request current.caller_id = gs.getUserID(); // Set the category and subcategory current.category = 'Telecom'; ...
Hi All, I have a table (alm_hardware) with a field (hardware status) that has the options: "In Use," "In Stock," and "Retired." There's a dependent field, substate, which adjusts based on the value of hardware status. When the hardware status is set ...
Good morning, My apologies for asking this question. I have researched and found these threads but for some reason I am not able to put the pieces together. Here are the other threads I have found to try to solve my problem: Community thread 1 Commun...
I complete all mandatory fields when creating a new incident, and I have the following error when I click "save and stay" or "save and exit" and the INC is not submitted. Incident Start is a field that it is usually automatically populated after the...
Why does 'const' get processed but 'let' does not? Both are supported in ES6 and not in ES5. The following are run in a background script. For example: const object1 = { a: 'somestring', b: 42, c: false }; Prints: *** Script: a,b,c Yet, let object1...
Hi all, I'm running into an issue with Quick Messages and noticed this after the Washington upgrade. I'm unable to update the User and Group lookup fields when creating new Quick Message records. Another thing I've noticed is that I can modify a quic...
