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Discovery - Fortinet FortiAP & FortiManager Troubleshooting

Trying to run Discovery on some FortiAPs and a FortiManager.  I have added the MIB files to ServiceNow from the devices.  Port 161 & 162 are open on the firewall but are being shown as "filtered" when I run nmap from the mid server.       When I run...

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Sysop by Tera Contributor
  • 1650 Views
  • 2 replies
  • 0 helpfuls

Performance testing

Hi all, I am looking for a community view on performance testing. We are talking hundreds of agents on the phones / workspaces, thousands of cases a day, API calls out to and in from tens of external systems and scheduled jobs executing out of busine...

The file attachment type field is not appearing in Service Portal form.

Hi All, I have a table in my instance which I want to show in my portal and whole form is appearing correctly except the file attachment. What can be the issue. Please provide your suggestion and what will be the alternative way to solve this. Thanks...

Community Alums by Community Alums  
  • 2041 Views
  • 6 replies
  • 1 helpfuls

Email activity log in workspace

Hi All,I am trying to add emails sent out to be added in activity log. Followed the steps below1. Activity log updated to include 'Email-correspondence' and 'Email-autogenerated'2. glide.ui.activity.email_roles property updated to include appropriate...

Resolved! Hide a custom journal field

We have created a custom journal field, but we want the field to only be available to users who are member of a specific group. We have tried to hide the field via Client Script and Scripted UI Policy without success.We have also tried with UI Policy...

Breakdown Filter for String Type fields - Performance Analytics

Hi All, I’m working on creating a "Breakdown Filter" for PA widgets on a dashboard. The field I want to use as a dropdown is a string type field. However, I’ve encountered a limitation where the facts table only allows selection of reference fields a...

Ya_Ga by Tera Guru
  • 856 Views
  • 1 replies
  • 0 helpfuls

Resolved! Not working- User Criteria

Hi All,I've set up user criteria for a knowledge base to restrict article visibility to policy owners, approvers, reviewers, and members of the owning group. However, the logic isn't functioning as expected.We have 'u_policy'  custom field present in...

ujjwala_678 by Tera Contributor
  • 989 Views
  • 3 replies
  • 3 helpfuls

work notes manadate

Hi Team,we have countries field (filed type is "list") on incident by default we are populating one country name in that field now the requirement is if any one trying to add any other country into that field we have to make work notes mandatory so t...

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Shabbir1 by Tera Contributor
  • 428 Views
  • 3 replies
  • 0 helpfuls