Resolved! how to auto change assignment group back to previous group after 5 min if no update
Hi Team, In incident table how to auto change assignment group back to previous group after 5 min if no update. Regards,Tharun
Forum Posts
UI action on related list is not visible when there are no records (new engagement is created)
Hi All,We have related list named as 'Controls' on the Engagement form, This related list is set to be visible only when Engagement state is in scope or validate. When I created a new engagement which is in scope state, I still cant see the add butto...
same name should be in both fields
I want make Assign_to filed and resolved_by filed mandatory and no different names should assign in them , if different name occurs it is unable to submit the form .
Self-service credential creation/replacing
Anyone out here allowing end-users to create/update credentials via record producer for example? It's one part of admin work that seems to stick to admins, if there was a secure and granular way of delegating that it would be great.
Why Walk-up Experience Create Interaction?
Hi Every One ,I have configure the walk-up experience in my instance. When I Check-in or schedule an appointment it creates Interaction only. Can we create an appointment record when we check-in in walk-up portal instead of creating an interaction? I...
Service Mapping - TCP connections
Hello All, Could any one of you please let me know how to validate the TCP connections Opened for CI's. In the Client side they established the connections for all the CI's and Discovery is running for all the CI's, but we are unable to see the conne...
Facing issues with Script include and GlideAjax
Hi CommunityI am facing a Problem with the script include and the GlideAjax can anyone Explain the concepts and the proper use of these features.
Hide New button for specific module
Hi All, I would like to hide the "New" button in the Incident module for "Assigned to me" so that it doesn’t display for any user when they access it. Could anyone advise on how to achieve this? Thank you!
Regular expression error in event rule
I entered a regular expression in the additional information of the event rule.But when I created the event and opened an alert, the part I specified was <<UNKNOWN>>.Can someone tell me why?
Regular expression error in event rule
イベントルールの追加情報に正規表現を入力しました。しかし、イベントを作成してアラートを開いたところ、指定した部分が<<UNKNOWN>>でした。誰かが私に理由を教えてもらえますか?
Resolved! glideajax call returning correct values in the log, but not setting correct value on catalog item
Hi please help me with the belowglideajax call returning correct values in the log, but not setting correct value on catalog item cost centre returning wrong value on g_form.setvalue for some users var getRequestedDetails = Class.create(); getRequest...
Hide Tabs on Portal
Hey Everyone,I am currently working on a portal widget that displays various tabs on a portal page. I have attempted to restrict the visibility of these tabs using roles and groups, but it appears that the restrictions are not being applied as expect...
Resolved! Pass variable into relative date/time condition in flow
Hi all, In a flow, is it possible to pass in a variable to a record condition based on date/time, using the 'relative' operator? i.e. here: In this case I'm grabbing the variable from a system property in an earlier action. Thanks
Creation of specialist case
Hi @Patrick Beauche ,See one of your post on integration, i thought you might help me with this.when a request is raised in Telstra hub a specialist case need to be automatically created in service now and when a comment is updated from their end...
Action in a Flow when using the data pill returning a decimal number when it should not
Artifacts involved: Flow and a Action which I built for the flowThe flow is pretty basic so I am not going to spend a bunch of time discussing it here. For the flow you can build a run once trigger on a schedule timer just to have something there. ...
