How can we close RITM when all the catalog task is closed for that item?

[Surbhi16]

Hi All,

How can I close the RITM when all the catalog task are changes to closed using business rule

Thanks
Surbhi

[kunal20]

Hi Surbhi,

You can use this code to close The RITM when all sc_tasks are closed:-

var grCatTask = new GlideRecord('sc_task');
grCatTask.addQuery('request_item', current.sys_id);
grCatTask.query();

while(grCatTask.next()){
      if(grCatTask.state != 3){  
      gr.query();
      if(!gr.next()){
      var gritem=new GlideRecord('sc_req_item');
      gritem.addQuery('sys_id',current.request_item);
      gritem.query();
      if(gritem.next()){
        gritem.state='3';
}
    gritem.update();         
}
      answer = false;  
      }

}

Thank you,

Kunal

[Surbhi16]

Thanks Kunal!!

But its not working

Regards

surbhi

[Sagar Pagar]

Hi,

You have to write after update business rule on sc_task table. where you have to check the RITM and its other catalog tasks are closed or not.

IF all are closed then mark the RITM as closed.

Thanks,
Sagar Pagar

[Surbhi16]

Thanks Sagar!!

But I want Script

Thanks