How can we hide activity stream and attachment icon in Agent workspace

[shiva Koduri]

How can we hide activity stream and attachment icon in Agent workspace

[Archana Singh1]

Hi Shiva,

For hiding the attachment icon you can try the following:

1. Go to this link:
/sys_declarative_action_definition_list.do
2. Open the record name attachments
3. In the related list "declarative action assignments" you should see two actions. One table global the other incident. If you disable the one for the global table that should deactivate the paper clip on AWS case forms.

Please try this in dev instance to check first whether it is working or not.

Regards,

Archana

[shiva Koduri]

Its working but how can we give the condition we are unable to modify that one to implement scripting.

[Archana Singh1]

Hi Shiva,

You can check the link below to modify activity stream:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/task/hide-for...

Regards,
Archana