How can we hide attachments in workspace ?
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‎08-19-2024 11:02 AM
I want a functionality such that if the ticket is in closed state , the user should not be able to add attachments in the workspace .Is it possible ? I know this works in native UI is it possible in workspace view ?
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‎08-19-2024 11:26 AM
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‎08-19-2024 11:40 AM
Hi @kiran kumar m1 ,
Description
The User would like to hide the attachment button (paper clip) on an Agent workspace case form.
Resolution
1. Go to this link:
/sys_declarative_action_definition_list.do
2. Open the record name attachments
3. In the related list "declarative action assignments" you should see two actions. One table global the other incident. If you disable the one for the global table that should deactivate the paper clip on AWS case forms.
Please refer below articles:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813805
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717941
Please hit like and mark my response as correct if that helps
Thanks & Regards,
Sumanth meda
