how can we populate Third Party data in Service Portal

[Manikanta Kota]

Hi everyone,

if got Data from any third party through integration with Service Now, how can we populate that data in Service Portal, Any Idea on this.

Regards, 

Manikanta. Kota

[Sai Krishna6147]

Hi @Manikanta Kota 

To display data from a third-party integration in the ServiceNow Service Portal, follow these steps:

1. Ensure Data Retrieval Through Integration:

• First, confirm that the data is being successfully retrieved and stored in ServiceNow tables via the integration.
• You can use integration mechanisms like REST API, SOAP, or MID Server to pull data from third-party sources.

2. Create a Custom Widget:

• In Service Portal, data is typically displayed using widgets. You'll need to create or modify a widget to show the data from the third party.

Steps to Create a Custom Widget:

• Navigate to Service Portal > Service Portal Configuration > Widget Editor.
• Create a new widget or modify an existing one.
• Use the server script to retrieve data from the ServiceNow table where the third-party data is stored.
• Use the client controller and HTML to render the data in the Service Portal.

Example: Fetching Data in the Server Script

(function() {
   var thirdPartyData = [];
   // Replace 'your_table' with the actual table name
   var gr = new GlideRecord('your_table');
   gr.query();
   while (gr.next()) {
      thirdPartyData.push({
         field1: gr.getValue('field1'),
         field2: gr.getValue('field2'),
         // Add other fields as necessary
      });
   }
   return {
      data: thirdPartyData
   };
})();

Example: Displaying Data in the Client Script

function($scope) {
   $scope.thirdPartyData = $scope.data.thirdPartyData;
}

Example: Rendering Data in HTML Template

<div ng-repeat="item in thirdPartyData">
   <p>Field 1: {{item.field1}}</p>
   <p>Field 2: {{item.field2}}</p>
</div>

3. Create a Portal Page or Add the Widget to an Existing Page:

• After creating the widget, add it to a Service Portal page.
• You can create a new portal page or modify an existing one:
• Navigate to Service Portal > Pages.
• Add the newly created widget to the desired location on the page.

4. Use GlideRecord (Server-Side) or REST API (Client-Side):

• You can fetch data using GlideRecord for server-side data manipulation.
• Alternatively, if you prefer client-side data fetching, you can use ServiceNow’s REST API within a widget.

5. Security and Permissions:

• Make sure that the appropriate users have the required permissions to view the data.
• You may need to define access controls (ACLs) or adjust permissions to ensure data is displayed only to authorized users.

This is a general approach to display third-party data in ServiceNow’s Service Portal.

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Thanks & Regards
Venkata Sai Krishna Bandela