How can we revert updates to OOTB

SD29
Tera Expert

Hi All,

Is there a way to revert the customizations back to OOTB version? If Yes, how can we do that?

Thanks,

SD

15 REPLIES 15

sachin_namjoshi
Kilo Patron
Kilo Patron

Yes, you can revert customr objects to OOB.



Please refer below post for details steps.



Upgrade History - ServiceNow Wiki



Regards,


Sachin


SanjivMeher
Kilo Patron
Kilo Patron

Hi,



Which customization you wnt to revert?


If it is scripts, yes you can.



Please mark this response as correct or helpful if it assisted you with your question.

Chuck Tomasi
Tera Patron

There is no simple way to revert because any changes you made could result in lost data. let's say you created a new field that points to a new table. Reverting would lose that information because it doesn't exist in OOB. What do we do with all the records that point to that missing table?



The only way to truly get back to OOB configuration is to reset the instance and start over. You would be responsible for exporting the data and re-importing it.



Some have chosen to get a new instance and manually migrate what they need from the old instance to the new. Again, no simple way to do this because the platform is designed to allow you to build on it quickly.


FWIW, I was referring to reverting the entire instance back to OOB. If you have a specific file/object/record, that's a different story. Please let me know if clarification is required.