How can we revert updates to OOTB

[SD29]

Hi All,

Is there a way to revert the customizations back to OOTB version? If Yes, how can we do that?

Thanks,

SD

[SD29]

Hi Chuck,

I am not referring to entire instance. I am referring to a particular UI Page : com.glideapp.servicecatalog_cat_item_guide_view

Please give me some information on how we can revert this UI page from Custom version to OOTB version.

Thanks,

SD

[Chuck Tomasi]

I can post one here. What version of ServiceNow are you using?

[SD29]

we are in Helsinki.

[Shishir Srivast]

You should still be able to revert to previous versions or the first version (OOB),   but if you have already revert the changes using the first version (very initial one: OOB) once then you can not revert back using the first version (OOB)

since your baseline version will get change and the This new version is marked as the current version..

Reference: Revert a change

[Chuck Tomasi]

If you have any issues doing the revert from the versions, let me know and I'll get you the original XML of that UI page.