How can we stop Notifications for particular Catalog Item SCTask?

VIKAS45
Tera Guru

‎12-04-2023 11:29 PM

How can we stop Notifications for particular Catalog Item SCTask?

 

Please let me know?

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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

‎12-04-2023 11:45 PM

@VIKAS45 

what do you mean by stop notification?

You don't want to send any notification for catalog task generated from a particular catalog item?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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VIKAS45
Tera Guru
In response to Ankur Bawiskar

‎12-05-2023 02:06 AM

Yes Ankur

 

We don't want to send any notification for catalog task generated from a particular catalog item

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Anil Lande
Kilo Patron

‎12-04-2023 11:53 PM

Hi,

If it is generic notification on 'SC Task' table and you want do disable it for particular catalog item then you can update 'when to Send' condtion.

Add dot walk condition like below:

Request Item.Item [Is Not] <Your Catalog item>

 

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Thanks
Anil Lande

VIKAS45
Tera Guru
In response to Anil Lande

‎12-07-2023 05:50 PM

it may start notifications for other Catalog Items

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