How change mid servers display name in servicenow instance.

Hrishabh Kumar
Tera Guru

2 hours ago

I've setup mid server for the dev environment correctly, and it is functioning as expected. I've been asked to change the name of the mid server that displays in ServiceNow. 

Note: There is no need to change the service name. I need to change the display name in the ServiceNow instance.

 

Let me know how to do that.

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GuillermoS99531
Mega Contributor

an hour ago

Hi Hrishabh,

If you only need to change how the MID Server appears inside the ServiceNow instance, you do not need to rename the Windows/Linux service.

You can update the MID Server record in ServiceNow:

  1. Go to MID Server > Servers.
  2. Open the MID Server record.
  3. Change the Name field to the display name you want.
  4. Save the record.

That changes the name shown in the instance for that MID Server record.

Do not change the Windows service name unless your requirement is specifically to change how it appears in the operating system's Services console. That is a different operation.

Also, avoid only changing the service display name at the OS level if your goal is the ServiceNow display name, because ServiceNow reads the MID Server record/name in the platform, not the Windows service label.

So for your note: service name does not need to change; update the MID Server record Name in the instance.

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Hrishabh Kumar
Tera Guru
In response to GuillermoS99531

20m ago - last edited 20m ago

Hi @GuillermoS99531  Changing the name in the ServiceNow instance is enough? What about config.xml file? How will the display name sync there?

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