How data and time field values are visible to different time zone persons?

Manikantahere
Tera Contributor

In my profile, I see my time zone as US/Central, but when I raise a request and enter the date and time fields, I see Indian time only. 

 

How does it generally work? By the way, how do the same values appear for someone in a different time zone when they open the request and view the date and time fields?

1 ACCEPTED SOLUTION

@Manikantahere 

it's already explained in the links I shared.

System timezone -> GMT

User timezone-> as per his/her profile timezone

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Manikantahere 

by default date/time are stored in GMT/UTC, but displayed as per logged in user's timezone

When users open the date/time values in portal etc, they see the date/time values converted from GMT to their local timezone

check this for explanation

Time zones 

AnkurBawiskar_0-1750068478299.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Manikantahere 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

May I know difference between system time zone and user preference time zone? How it displays based on it?

@Manikantahere 

it's already explained in the links I shared.

System timezone -> GMT

User timezone-> as per his/her profile timezone

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader