How do I add a knowledge base document link in the customer portal?

[Tony98]

If a customer answers NO in a customer portal question, I need to show or link to a specific knowledge base document that the customers (store) needs to read/perform before creating a ticket.

How do I do this?

Any examples?

thanks

Tony

I have tried using all available options . . . even the HTML

[Tony98]

I copied the UI Macro under the Global scope to see if it then views. Still same.

[Mihir Mohanta]

Question field of the variable dictionary supports html tags.

You can update the question field of this label type variable like the below example.

<a href="/kb_view.do?sysparm_article=KB0027143" target="blank"><font color="black">Click here to see the knowledge article</font></a>

[Tony98]

Mihir,

Can you please explain a bit more on your answer. I'm a newb so need a little more help.

thanks

Tony

[Mihir Mohanta · Accepted solution]

1.Create a label type of variable for this catalog item.

2.The Question of the label variable would be like

<a href="/kb_view.do?sysparm_article=KB0027143" target="blank"><font color="black">Click here to see the knowledge article</font></a>

(modify according to your need.)

3.Create an UI policy so that this label variable is visible when customer answers NO in the customer portal question.

[Tony98]

Perfect - thank you soooooooooooooooo much.