How do I change the "no results" screen on AI search

Garrett2
Tera Expert

When an AI search doesn't have a result, the following screen shows.

find_real_file.png

 

I can't figure out how to change the picture or the text. Has anyone done this? If so, how so?

16 REPLIES 16

Musab Rasheed
Tera Sage
Tera Sage

Hello,

Most probably this is not possible to change at this moment, If you get something do share.

Regards

 

Please hit like and mark my response as correct if that helps
Regards,
Musab

Paul Curwen
Giga Sage

Same query here I have tried all routes and so far come up blank.

 

1 The image is pretty awful

2 The text "")] that appears when no results are found look like a bug 

3. The text 'Try entering shorter phrases, or using different words in your query. For example, try "vacation days" instead of "how many days vacation".' is very American and so far I cannot find it to amend in messages etc. 

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

Gerard Dwan
ServiceNow Employee
ServiceNow Employee

Hi Garrett2, Would you mind opening an idea in the idea portal

Also, there was a recent patch/release that fixed the "")] text issues, so please check on that. It should show the query you submitted. 

Ross Garvie1
Tera Expert

I also have this issue and need to make changes to this page.  Has anyone found a solution to this?  Thanks in advance!