The AI Search Analytics Dashboard, a dashboard available with the Advanced AI Search Management Tools app provides insight into adoption and quality of search as well as what may require tuning and what may be gaps in content.   This article covers...

Genius Results are a great way to direct users to do something. The full description of Genius Results and the configuration options available can be found here.    But, if you're in a hurry and want to enable Genius Results in your profile, simply ...

AI Search’s Synonym feature is extremely powerful but requires a careful eye and an awareness of the content before configuring. The first thing to note is that AI Search’s Synonyms act identically to the dictionary definition. Unless the two terms ...

The upgrade process at ServiceNow omits records that have been customized or altered and this includes search widgets in your portal. If you have enabled AI Search in your portal but have noticed that there is not a change to your search result page,...

The default behavior for attachments in AI Search is to provide them as separate search results. Additionally, the behavior is to download the attachment on click and provide a separate link for navigating to the parent record. If you would like to ...