How do I configure a pop-up view on a reference field?

Jenny Mayer · ‎09-19-2018

I created a new table (Clients) extending it from the core_company table. I want a reference field on another table pointing at the new table Clients. The pop-up view on that reference field shows the default view and not the form view I created for Clients. How do I configure this?

I've tried this and it just changed the view on the Clients table, it did nothing in the pop-up.

Bryan Tay3 · ‎09-24-2018

hi Jenny,

You can refer to the servicenow doc on how to create a new view and name it "sys_popup", then this new view will be used by your custom table reference field.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/navigation_and_ui/task/t_CreateAView.html

hope this helps.

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harun_isakovic · ‎06-19-2020

Hey Bryan,

ServiceNow doesnt allow "_" in the view name so how can I still make this view?

venkatesh40 · ‎05-25-2022

Sometimes you wont find view in form layout. You can go like this and change in form layout of this form

FernandoUrrutia · ‎08-19-2024

NOTICE**** This DATA is DEMO****HOW TO MODIFY VIEW****

To modify "sys_popup view" to can modify "view" default. This modify sys_popUp view. For example:

then...on the sys_users table, modify configure>layout

now...

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