Associating CI to Knowledge Articles

David HC
Tera Contributor

5 hours ago

Hi everyone, 

 

By default on both Technology Service (cmdb_ci_service_technical) and Service Offering (service_offering), there is a knowledge article related list. I'm trying to find a way to associate KB articles to it but not sure how. 

 

When I configure the related lists on the form: I see two entries:

Knowledge Articles 

Knowledge -> Configuration Items 

 

I know the second related list option, is driven by the Affected Products on the KB article but where does the 1st related list get the data from? 

 

Thanks. 

 

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k_lutz
Giga Sage

an hour ago

hi @David HC ,

 

You would need to expose the "Configuration item" field on the knowledge form. When you populate that field, it will then show on the first related list you mention.