How do I configure the ‘My List’ reorder button in the list page CSM configurable workspace?

[ThunderDev]

How do I configure the ‘My List’ reorder button in the list page CSM configurable workspace? I go to reorder the my list by clicking the ‘reorder’ button then drag and drop my list to my desired order and click the ‘save’ button. Then he order saves until I refresh the page or go out and back into the list page it will revert back to the default order. Any help?

We are currently using Agent workspace and users can reorder the ‘My List’ list inside agent workspace but when they try in configurable workspace and refresh the page, the list reverts back to the original order.

 

[Hemanth M1]

Hi @ThunderDev ,

Please click Done after the reorder.

Please accept if this helps.

Thank you,

Hemanth

[ThunderDev]

Users are clicking done and it does re order the My List until they refresh the page. Once the page is refresh the page the list order will revert back to the default.

[Hemanth M1]

Hi @ThunderDev ,

"workspace_user" role is sufficient to access these options.

Please check if user has "snc_read_only" role this prevents user to update anything to database.

if yes remove this role and try.

Thank you,

Hemanth

[ThunderDev]

Thanks for the reply! I checked for snc_read_only and it's not there. Like I said it lets the users reorder their 'My List' list using the reorder button but then once they refresh the page it resets the order of the 'My List' back to what it was originally. There are no difference in roles between agent workspace and configurable workspace. It works in agent workspace but isn't working correctly in configurable workspace. I as an admin with admin roles don't have this issue after refreshing my reordered list. Any other suggestions?