This is the requirement: A manager wants to do quality assurance on tickets throughout the month. I have suggested we create a survey that can be started via the ticket by clicking a form button. This will start the survey on top of the open record. When completed it records the scores for each question and preferably the ticket reference number and the assignee.
The functionality I'm looking for appears to already exist when I enable the 'Change Management - Risk Assessment' Plug-in. This creates a UI Action form link that when clicked starts a survey:
I've looked at the UI Action for this Form link and it's too complicated for me to customise to meet my needs:
Table: Change Request
Client: Checked
Onclick: invokeAssessment()
Condition: !current.isNewRecord()
Script:
function invokeAssessment() {
g_form.hideAllFieldMsgs();
var id = g_form.getUniqueValue();
var ga = new GlideAjax("CreateAssessment");
ga.addParam("sysparm_name", "checkAssessment");
ga.addParam("sysparm_id", id);
ga.addParam("sysparm_class", "change_request");
ga.getXMLAnswer(function(res) {
if (res == "No Condition")
g_form.addInfoMessage(getMessage("There are no risk assessments defined for this request"));
else {
var resArr = [];
resArr = res.split(",", 2);
var taskAsmtID = resArr[0];
var assessmentName = resArr[1];
var url = "survey_take.do?sysparm_survey=" + encodeURIComponent(assessmentName);
url += "&sysparm_task_assessment=" + taskAsmtID;
url += "&sysparm_survey_update=false";
url += "&sysparm_stack=no";
var d = new GlideOverlay({
title: getMessage("Risk Assessment"),
iframe: url,
width: "60%",
height: "80%",
onAfterLoad: function() {
d.autoDimension();
d.autoPosition();
d._createIframeShim();
var iframe = d.getIFrameElement();
var post_button = iframe.contentWindow.document.getElementById("post_survey");
if (post_button.addEventListener) {
post_button.addEventListener("click", function(eventObj) {
if (eventObj.view.mandatoryResult) {
d.close();
}
});
} else {
post_button.attachEvent("onclick", function(eventObj) {
if (iframe.contentWindow.mandatoryResult) {
d.close();
}
});
}
}
});
d.render();
}
});
}
Anyone know how I can achieve this?
