Hi Cath,
You can do through Business Rule, let me explain how through scripting since you are new in scripting. This might help you.
For Example: I am here trying to create an Incident when new Record gets added in Service Request (sc_request) table, checking condition that after new record is inserted and state of the newly inserted record in Open then create incident with some populated values.
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord('incident');
gr.caller_id = gs.getUserID();
gr.comments = 'New Incident on addition of new Record in Service Request Table';
gr.short_description = 'New Incident on addition of new Record in Service Request Table';
gr.category = "inquiry";
gr.incident_state = IncidentState.NEW;
gr.contact_type = "email";
gr.insert();
})(current, previous);
Result:
Hope this will help you to understand how to achieve, just replace the table name on which when you insert new record incident should be created.
Thank you - sorry that was atypo on my part.
I recreated in my dev instance so I could show issue - and have same issue.
Eg - code:
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord('sc_req_item');
gr.assignment_group.setDisplayValue('Hardware');
gr.comments = 'New Computer Created - Action required';
gr.short_description = 'New Computer Created - Action required';
gr.description = 'Computer SNID: ' + current.serial_number + 'Speak to user and find out what software to deploy';
gr.insert();
})(current, previous);
Creates a RITM (correct) - but the assignment group is not set (I used one of the groups available in the developer instance) - and no errors that seem relevant in logs?
Thank you for all your help - understand if this is asking for too much support now!
Cath
Thank you!
It works ... on some fields but not others ..... weird?
Eg below (this is all out of generic developer instance - so I think sys_ids should be consistent for anyone replicating in their developer instances?)
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord('sc_req_item');
gr.assignment_group = '287ebd7da9fe198100f92cc8d1d2154e'; //sys_id of network team
gr.requested_for = '62826bf03710200044e0bfc8bcbe5de'; //sys_id of a user
gr.comments = 'New Computer Created - Action required';
gr.short_description = 'New Computer Created - Action required';
gr.configuration_item = 'a8adeb280f13320030ac48dce1050e97'; //sys ID of a PC to use always
gr.description = 'Computer SNID: ' + current.serial_number + ' Speak to user and find out what software to deploy';
gr.insert();
})(current, previous);
Assignment group, and config item work, yet requested for does not......
