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How do I edit the Change Request values in Template Management?

Niha2
Tera Contributor

how can I display the DownTime field value as only 'No' on a change request values section of a create a new standard change template and proposed new standard change ?Where do I edit it?

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5 REPLIES 5

Ankur Bawiskar
Tera Patron

@Niha2 

those are configured from here

Standard Change Properties

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Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Yeah how would I edit the default Change Request Values. Do I need to update the dictionary of downtime. If I want to create client scipt to hide those options on which table I would do that ?

Hi @Niha2 

No, you need to configure it in the standard change proposal first. Once that’s done, it will appear in the change record when you select it.

 

https://youtu.be/wU7TPvEke9s

 

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I removed the Downtime option from the Standard Change properties. This works correctly when creating new templates; however, when modifying existing templates, the Downtime field is still being populated from the existing template. We currently have 100+ existing templates—what is the best way to set the Downtime value to “No” for all existing templates?