How Do I Fix the "Access Denied to Create New Email" Error in my Flow?

[cwolfe01]

I'm creating a flow that is supposed to run on the last day of each month. In the flow I'm calling an action that has the following steps:

• Look Up Records step
• Script step
• Email step

The purpose of this action is to send an email to the designated recipient with a list of open incidents currently assigned to them. When I attempt to run the flow it's included in, I get an error saying "Access Denied to Create New Email". Is this caused by some configuration in my action or flow?

My Flow:

My Action:

[SanjivMeher · Accepted solution]

I wouldn't create Email from Flow designer. Instead create an event which will trigger a notifications. That way, I know all the notifications in my instance.

Also below solution would help, if you still wish to use flow designer for emails

https://www.servicenow.com/community/now-platform-forum/error-access-denied-to-create-new-email-in-f...