How do I get case number from record in ATF?

[MentZ]

I have created a record in an ATF, but I'm struggling to get the incident-number, I'm only able to get the sys_id. Anyone who could help me get the Incident-number from a record-object? As I have figured it out, this need to be done in a server side script-step.

[Ankur Bawiskar · Accepted solution]

Hi,

you need to create new and then you would find it during adding the step

1) left nav step configurations

2) create new

3) create input, output variables use script

Then you can select it during adding the step in ATF

Regards
Ankur

[MentZ]

Ah okay, thank you. Should i write a script? What should this contain?

[Ankur Bawiskar]

Hi,

you will be passing the record sys_id as input

so in script query the table and set the number in output variable

something like this

(function executeStep(inputs, outputs, stepResult, timeout) {

	var sysId = inputs.u_sysid;
	var tableName = inputs.u_tablename;

	var gr = new GlideRecord(tableName);
	gr.addQuery("sys_id", sysId);
	gr.query();
	if (gr.next()) {
		outputs.u_number = gr.getDisplayValue();
	}

}(inputs, outputs, stepResult, timeout));

Input variables

Output variable

How to pass value to this custom step

Regards
Ankur