How do I get the “fix_script_start_chat_field_decor ator_IT.xml”?
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02-18-2025 11:37 PM
Dear Expert
I would like to get the following repair script.
How do I get “fix_script_start_chat_field_decor ator_IT.xml”?
Note that the version of my environment is Xanadu.
Best regards.
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02-18-2025 11:48 PM
what's the XML?
Is that a custom update set you downloaded from somewhere?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-18-2025 11:57 PM
Thanks for your reply.
It seems to be a fix script provided by ServiceNow, but I can't find it.
I was guided through the Teams integration process, but I can't find it in the Support Automation Store in Now.
Best regards.
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02-19-2025 12:46 AM
check the link shared by Mark and seems you need to download it from app store.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-19-2025 12:05 AM
Where was this referenced?
Searching it myself got me to this page: https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/sn-zoom/task/...
That tells you to go to the app store Collaboration Services and download the file. I assume you googled it yourself (it was the first hit), so is the file no longer there, or is there another issue?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark