How do I get to the first screen of Virtual Agent?

[BoHyun Jung]

I want to stop talking to the Virtual Agent and go to the first screen of the Virtual Agent.

How do I get to the first screen of Virtual Agent?

[Sid_Takali]

Hi @BoHyun Jung probably that is how your virtual agent was setup. Can you tell us in which portal you are showing this Virtual Agent? I

[BoHyun Jung]

Hi, @Sid_Takali 

[Sid_Takali]

Hi @BoHyun Jung follow this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823729 KB Article. This will help you. 

Mark my answer Helpful/Correct, 

Regards,

Siddharam

[Gopal Allu]

Hi @BoHyun Jung , you can cancel the conversation whenever you want and it will go to first screen. Please see the below image.

Thanks and Regards,

Allu Gopal.