How do I get to the first screen of Virtual Agent?

[BoHyun Jung]

I want to stop talking to the Virtual Agent and go to the first screen of the Virtual Agent.

How do I get to the first screen of Virtual Agent?

[BoHyun Jung]

Hi @Gopal Allu 

You see that the image I showed you doesn't have an x mark, right? How do I set it up?

[Gopal Allu]

Hi @BoHyun Jung ,

When you didn't start the conversation that end conversation won't show.

If not please refer this document: https://www.servicenow.com/community/virtual-agent-nlu-articles/enabling-end-conversation-button-in-...

Mark my answer Helpful/Correct.

Thanks,

Allu Gopal.

[Gopal Allu]

Hi @BoHyun Jung ,

If that reply is not that much clear. Please have a look at this article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830737

Mainly you need to check for vaSystem.switchTopic() in your topic and replace it with vaSystem.topicDiscovery() this API.

If it is helpful. Please mark it as correct.

Thanks,

Allu Gopal.