How do I hide a Knowledge widget in CSM Portal?

[Sid_Takali]

Hi all,

I have a requirement where I need to hide the Knowledge widget and knowledge menu as well on CSM Portal. How do I hide it? 

Thanks

[Clara Lemos · Accepted solution]

Hi @Sid_Takali ,

To hide the 'Knowledge' menu item navigate to Service Portal > Portals

Open the CSM one

Open the "Main menu" record by clicking on the 'i' icon.

In the Menu items related list ( bottom of the form), find the 'Knowledge' one and set active as false.

For the Knowledge widget, navigate to Service Portal > Service Portal Configurations

Select Designer 

Search for : csm_index

Open the page

Select the Knowledge Widget , and click on the 'bin icon' on top right 

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers