How do I hide the Risk and Impact message from Change Reuqest

Sharon24
Tera Contributor

‎10-29-2023 05:01 PM

Hi all, 

 

When the Risk and Impact fields got updated in the Change request record, it shows the info message on the top of the form like these. 

Sharon24_0-1698623780768.png

 

How would I hide these kind of message? I understand these messages are coming from the script include: RiskCalculatorSNC, which I could customize it using script include: - RiskCalculator. How would I customize it or do I have another way to hide them? Thanks

 

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Peter Bodelier
Giga Sage

‎10-29-2023 05:15 PM

Hi @Sharon24,

 

A explanation around this message and steps to turn it off can be found here:

"Risk and Impact remain unchanged" display on initial save/insert when change matches a Change Risk ...

 

 


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G_30
Tera Contributor

‎04-16-2024 07:12 AM

Hi,

 

Did you able to resolve this issue? Im having the same issue when the user clicks Request Approval.

please advise,

 

Thank you!

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