How do I know that the email was read by the user

[Osvald]

Hi All.

I send some emails by servicenow to users and I need know when the user read this. How to do this?

Tks!

[Alberto Consonn]

Hi Osvald,

at the moment, there is no any Email Receipt functionality available in ServiceNow.

Please refer to the following thread:

https://community.servicenow.com/community?id=community_question&sys_id=0e0a8369db5cdbc01dcaf3231f96...

If you think this could be a nice-to-have feature, feel free to Create an Idea at the below portal, in this way ServiceNow will evaluate it and put on their product roadmap:

https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Dima Lazarchuk]

Osvald,

Here is our solution for you - Email Tracking for ServiceNow.

This is the very first release so your feedback is highly appreciated.

[christopherburn]

Hi Dima - Will support for Tokyo be created?