How do i prevent emails deleting from outlook when configured with imap

malli_nani4
Kilo Contributor

‎07-26-2018 11:54 PM

Trying to Configure IMAP from outlook.

Created one IMAP email account with outlook user credentials. After configuration checked the connection it got successful.

When we receive mail to outlook account incident is created in servicenow but in outlook mail is deleted. How do i prevent mail deleting from outlook.

Thanks in Advance!!

 

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2 REPLIES 2

SanjivMeher
Kilo Patron
Kilo Patron

‎07-27-2018 11:44 AM

Wether you setup IMAP or POP3 in ServiceNow, it will always delete the mails. Otherwise ServiceNow can't identify the difference between new and old emails.

 

You have 2 options

Create a Rule on you inbox to create another copy of the incoming email and store it in a different folder instead of inbox. If you already have a mailbox with lot of emails, you can't use this option at all.

 

Other option is to not setup the mailbox in servicenow. Write a rule in inbox to redirect emails to servicenow.


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Max Nowak
Kilo Sage
In response to SanjivMeher

‎03-12-2021 09:09 AM

I know this is 3 years old, but we still have this problem.

 

> Otherwise ServiceNow can't identify the difference between new and old emails.

 

Emails have a unique ID in their headers, they could easily match that. Why even offer IMAP if it's basically POP3 in disguise?

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