How do I resolve problem with an Invalid Update error 'Match not found; reset to original' trying to assign an RITM task to a support group? (RITM0369188/TASK0000225753)

[jik]

How do I resolve problem with an Invalid Update error   'Match not found; reset to original' trying to assign an RITM task in ServiceNow to a different support group?   (RITM0369188/TASK0000225753).

[Pradeep Sharma]

Hi Joel,

This error is generally seen when you try to update the value in reference field which doesn't exist in the referenced table. Can you please share the screenshot.

[jik · Accepted solution]

Classification: For internal use only

Hi,

I found the error. I attempted to put the name of one of my team's KB articles in the 'Knowledge Article' field, not realizing that the name had to match some internal table. When I removed this entry the update was successful.

It would be nice if the error named the field that failed the test.

Regards,

Joel I Koppelman

Direct line: +1 201 593 3006

COO / CISO Cyber Security / Engineering

Team Email: esm_engineering@list.db.com<mailto:esm_engineering@list.db.com>

[Pradeep Sharma]

Thanks Joel for the update.

Let me know if that answered your question. If so, please mark it as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list. Thank you

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[andrebal]

Hi Joel,

I have a similar problem with CI - Location references.

You stated: When I removed this entry the update was successful.

Can you explain what you removed?

Andre