How do I resolve problem with an Invalid Update error 'Match not found; reset to original' trying to assign an RITM task to a support group? (RITM0369188/TASK0000225753)

jik · ‎08-09-2016

How do I resolve problem with an Invalid Update error 'Match not found; reset to original' trying to assign an RITM task in ServiceNow to a different support group? (RITM0369188/TASK0000225753).

jik · ‎08-09-2016

Classification: For internal use only

Hi,

I found the error. I attempted to put the name of one of my team's KB articles in the 'Knowledge Article' field, not realizing that the name had to match some internal table. When I removed this entry the update was successful.

It would be nice if the error named the field that failed the test.

Regards,

Joel I Koppelman

Direct line: +1 201 593 3006

COO / CISO Cyber Security / Engineering

Team Email: esm_engineering@list.db.com<mailto:esm_engineering@list.db.com>

View solution in original post

jain25rajesh · ‎09-12-2018

This might be a delayed response for you , but will be useful for someone else who face the same issue.

Resolution - Use Sys_id rather than value.