How do I troubleshoot a Catalog UI Policy that is only show/hiding certain variables in Policy

[Dan Alexander1]

I'm working on a basic catalog request form, which has a few simple UI policies that show/hide fields based on previous selections going down the form. One particular field has 6 choices. The UI Policy created says If this field is one of these 3 choices .. At which point I have the policy hiding 5 fields, reverse if false. My problem is that on load, the field that drives the policy is set to None -- yet 2 of the 5 fields show up still. If I flip the main field to one of the 3 choices, they all show up again. If I flip it to NOT one of the 3 choices, the form only hides 4 of the 5 fields. So very strange, and yet I can find no difference that would cause this. Any thoughts?!

Things I've tried already:

- Disabled all other UI policies on the item
- Started this process using variable sets, then went to just straight variables -- did not fix the issue.
- Other UI policies on the form work when enabled.

We are using the Calgary release.

[justin_drysdale]

This is a tricky issue without being able to see the instance.   Nearly every time I make catalog items I choose the client script route vs the

ui policy route.   I understand that ui policies are easier to manage, but it isn't my go to.   With that in mind, here are some things to try:

1.

On the catalog item, hit CTRL+SHIFT+J to bring up the javascript evaluator.   Run this:

//hide fields:

g_from.setDisplay('local_accounts',0);

g_form.setDisplay('windows_drives',0);

Do the two fields hide when explictly directed?

2.

Try creating a onChange client script that simply alerts the value of server_function, make sure to NOT implement the "if(!isLoading)" check so

it behavies like an onChange that fires onLoad as well.

function onChange(control, oldValue, newValue, isLoading) {

   var sf = g_form.getValue('server_function');

   alert(sf);

}

Are you getting the value you expect onLoad? onChange?

3.

You can also try creating a single onLoad client script on that catalog item that sets default values.

[Dan Alexander1]

1. When trying this on the catalog item I'm getting an error ReferenceError: g_form is not defined

2 + 3 -- will look into today

[kopp820]

In your condition, have you tried adding an 'or' for server_function is none? Just a thought.

So it would look like this:

server_function is one of x, y, z OR server_function is none

[Dan Alexander1]

Just gave it a try, no dice

[Dan Alexander1]

SO actually when I write it in as a 'Run Script' ib the UI Policy, it seems to be playing nicer, however the form just leaves a big blank area. Is there a better way to hide then using g_form.SetVisible?