How do I use flow designer Ask for Approval action with a custom Approval State option?

Cheri M
Kilo Sage

Hello,

I have a scenario where our approval has a custom option "Requires Revision". We use it already today in Knowledge (using workflow), but I want to also leverage it with another process using Flow Designer. I do not know how to have Ask for Approval action recognize this state. For Rules, I can only select: Approve, Reject or Approve or Reject. Is it possible to add an option or script this out?
Using it as is, it never leaves the Ask for Approval action if the approval is set to Requires Revision. It will just wait. I did copy the action but still have no idea how I should edit it so it will work.
Any advice is appreciated.

 

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5 REPLIES 5

Eheitman
Tera Guru

Hello,

 

I was having the same issue, I needed to customize the Ask for Approval action. If you Elevate Role to security_admin you can go into Workflow Studio and copy the Out of Box actions to give yourself a starting point