how do we have the recently searched values being populated for a user search field in a case

[radhamadhavi]

Hi @Ankur Bawiskar 

Can you let me know if we have a feature that if a - HR consultant is creating a new interaction/case and needs to enter the name with each search dropdown. In the current configuration we do not have this functionality as no previously used or suggested values that appear. Is there a way to have this field auto populate and show the most recently used values.

Please suggest 

Thanks

[Sandeep Rajput]

@radhamadhavi Out of the box, ServiceNow doesn’t show recently used or frequently selected values in reference fields.

[radhamadhavi]

Hi Sandeep,

Thanks for the reply, is there any other option to retrieve that values? Can you please suggest me a solution.

[Sandeep Rajput]

@radhamadhavi You will need to build your own custom implementation to support this requirement.

[jMarshal]

You can rely on your browser's form auto-complete features (or an extension), rather than having SN do it, perhaps?...personally, I think I'd rather do it this way.