How do we stop applying Polaris UI experience automatically during patch upgrade or version upgrade

Rakesh50 · ‎02-05-2024

Hi,

We have disabled the Polaris theme feature in our system. However, after upgrading or patching the system, the Polaris theme is automatically reapplied. How can we prevent this from happening ?

Thanks,

Rakesh T

Danish Bhairag2 · ‎02-05-2024

@Rakesh50

Else try writing a scheduled job.

Thanks,

Danish

Dr Atul G- LNG · ‎02-06-2024

Hi @Rakesh50

You need to disable the Polaris property.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Lokesh Yanati · ‎02-20-2024

Hi @Rakesh50 ,

Did you find the answer for this issue. Please try below.

If you are an existing ServiceNow customer and decide that you do not want to turn on the Next Experience UI during an upgrade, you can create a system property called glide.ui.next_experience.opt_out and set the value to true.

During the upgrade, the Next Experience UI is not turned on.

Pratik Shetty · ‎06-24-2024

Hello @Rakesh50

Good day.

Creating a new system property “glide.ui.next_experience.opt_out” and setting it to true should fix the issue.