How do you allow access to service portal from url without signing in?

[thoma5]

So when the user tries to access a portal from the direct URL by entering it in the browser navigation bar, they are brought to a log in page and are prompted to sign in even though they may have already been signed in.

I notice that this happens if this is the first time the user tries to access the portal directly from the URL or if they haven't done so in a while. However if the user accesses the portal from a link inside of ServiceNow, this does not happen.

Currently if I get to a log in page, delete the ".com/portalName" part of the URL, press enter, the page refreshes and then loads into the portal page without the user actually signing in.

Is there any property I can change to fix this?

Thanks!

[Allen Andreas]

Sounds about right. I also take it they're accessing it through some sort of redirect you all have set up? 

At my company they use the exact link + .com/sp

Not once have we heard anyone saying anything about logging in again. Or if they have to, they just login real quick. We use LDAP sync so it's their network credentials.

Otherwise you could setup SSO and go that route.

[thoma5]

Hi Allen,

So this morning after I shut my computer and tried accessing the portal from a direct url, it prompted me to log in again. Same thing though, I just had to remove the last bit and press enter then all of a sudden I am in the portal. I set my profile as "remember me" but it seems to always forget hah

I found this article https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

which seemed helpful but it focused more on redirecting the users after they log in from the portal landing page

[Allen Andreas]

Did you follow this step?

[thoma5]

Sort of... So we have multiple portal instances, would I just stick all the URLS in there?

[Allen Andreas]

Unfortunately, so, that's just for one. So do you have the get directed based off the link they click? Or is it a role redirect you have setup or something?

Also check out: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/c_... - this allows them to continue on to their portal once they login.

Trying to understand how it's asking you to login every day. For me I rarely ever have to do that, but I did utilize the link above to get things initially setup. That may pass a certain value you need to prevent people from logging in everyday.