Hi Everyone,
I have this requirement that given June 1, is a holiday. The expected behavior of the OLA assigned to that group is outside 9am-7pm OLA timer should not be running, since the working schedule for the holiday is scoped for 9am-7pm.
What I have currently done:
-Replicated the existing schedule wherein regular hours is 7am-10pm or 07:00-22:00 (repeat everyday)
-created a child schedule named Holidays2025 with type include
-inside the Holidays2025 an entry for (todays date) holiday and mapped it for 09:00-19:00.
Upon testing outside the working hours of said holiday OLA timer is still running as normal
Thanks,
kv
